CURRENT:

– Property Manager in Nerja/Frigiliana. SPAIN.

– Author, designer and painter.

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PROFESSIONAL CAREER

– Author of books about service and mystery shopping in 25 languages.

– Founder of MSPA Europe, Trade organisation for Mystery Shopping, which now also includes Africa.

– Founder of Better Business World Wide, 30 years specialist in complex global mystery shopping projects.

– Board member and senior advisor.